Issues

Issues are a way to resolve disputes with other players that cannot be resolved through in character means, or that have evolved into harrassment of some sort. Issues are not to complain about being killed or threatened a single time. Below is an overview of the Issue System.

What is an Issue?

An ISSUE is one of two things

1) A problem: An ISSUE is a problem in Aetolia, probably with another player or a group, that you cannot find a way to resolve in any other way (including harassment).

2) A personal request for clarification or immortal assistance: It is OK to issue in order to ask a question, or to get clarification from an immortal. Just ISSUE ME . This is far better than shouting for an admin or divine.

Note: "ISSUE ME I need to talk to a divine." is not enough. Give us your question! Don't just say you need to talk to us.

What Isn't An Issue?

• An ISSUE is not a problem with how the game works - that is a BUG, and you should use the BUG command to report it.

• An ISSUE is not a suggestion for a new way to do things - that is an IDEA, and you should use the IDEA command to suggest it.

• Buying Credits, Credit Purchases, etc., are not Issues
  • For CREDIT or PURCHASES (e.g. you're trying to buy credits on the web site, or sending in a money order, or you've not gotten credits in a reasonable period, or you want to negotiate a larger purchase, etc): for questions or problems like this: DON'T ISSUE! Contact support@aetolia.com or eric@aetolia.com via email
  • If it's a problem with a customization, pet, buying an artifact, converting credits, and the like, contact eric@aetolia.com.

Guidelines

• Know the rules.
• Issue only once, then wait.
• The issue or reply is your only chance to make your case:
  • Use it well.
  • Don't lie - we have ways of checking.
  • An issue is a last resort: try IC resolution first.
  • Don't abuse the system (e.g. filing multiple times on the same problem).

• ISSUE ONLY ONCE! Make sure to include all relevant information, and then wait for a message from one of our administrators with the result of the issue, or possibly a request for more information. The person you are issuing has a chance to respond to your issue. That does NOT mean you can issue again to respond to their response. Include all the information in your issue: then a second issue won't be necessary.

• After you issue, wait. Do not message every divine you can think of and ask if your issue is being handled. We will get to your issue as soon as we can.

• Put _everything_ in the issue or the replyissue. This is your right to be heard - write it down in the issue, or the reply. You will not be interviewed. You will not have a meeting, or a hearing. The admins will judge your case based on the issue and reply, plus their own research only.

• The administrators are not stupid. We have many ways to check the accuracy of your story, so be careful about lying in your issue.

• Try to handle problems in character (IC) first, and then use ISSUEs. If Joe killed you for looking at him wrong, then there are plenty of things you can try before getting the administrators involved with an ISSUE. If no possible IC solution can exist, or further problems continue, then DO seek help by filing an ISSUE.

• Do not abuse the issue system. Filing 3 or 4 issues at the same time is quite likely a sign of ISSUE abuse.

Issue Commands

ISSUE	File an issue
REPLYISSUE <issue#>	Respond to an issue filed about you.
ISSUES	List issues by or about you.
SHOWISSUE <issue#>	Show details of an issue.
DELISSUE <issue#>	Withdraw an issue.

Conclusion

Aetolia is designed for everyone to have fun and, whenever possible, to find their own ways to live, and play, and get along. Issues are there when everything else just isn't working. Just be sure you have tried the alternatives, leaving ISSUE for the last resort.

You may also find that handling problems in an IC manner may result in a lot more fun!